pkbet Privacy Policy – Your Personal Data, Handled with Care

When you register an account on pkbet, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine gaming regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos accurately and securely. When you use our platform — whether on desktop or through the pkbet mobile app — we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy.

The personal information you provide is used primarily to create and manage your pkbet account, process your bets and gaming transactions, and verify that you meet the minimum age requirement of 21 years old as required under Philippine law. We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy — these communications are not optional as they are necessary for the operation of your account. Your transaction data is used to generate accurate account statements, process withdrawal requests, and comply with any financial reporting obligations we have under applicable Philippine regulations. Technical and behavioural data collected during your sessions is used to personalise your experience, recommend relevant games or betting markets, and identify any unusual account activity that may indicate fraud or a security breach. Where you have given explicit consent, we may use your contact details to send you promotional communications about new features, bonuses, or events on the platform — you can withdraw this consent at any time by updating your account preferences. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review. All data processing activities are carried out on a lawful basis as defined under the Philippine Data Privacy Act of 2012.

pkbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your information with carefully selected third-party service providers who assist us in operating the platform — for example, payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely, use it only for the purpose for which it was shared, and comply with applicable data protection laws. We may disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of pkbet, our players, or the public. In the event that pkbet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the condition that the same level of data protection is maintained. We will notify you of any such transfer in advance where it is reasonably practicable to do so. We do not share your data with any third party for purposes beyond those described in this Privacy Policy without your prior explicit consent.

Your personal data is stored on secure servers that are protected by industry-standard encryption, access controls, and regular security audits to guard against unauthorised access, disclosure, alteration, or destruction. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or our legitimate business interests, such as resolving disputes or enforcing our agreements. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our data retention schedule. While we take all reasonable technical and organisational measures to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine data protection authority as required by law, without undue delay. We encourage you to use a strong, unique password for your pkbet account and to enable any additional security features available in your account settings. If you suspect that your account has been compromised, please contact our support team immediately using the details provided in the footer of this page.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of important rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team using the contact details in the footer below. You have the right to correct any inaccurate or incomplete personal data we hold about you, and we will action such requests promptly. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations we have to retain it. You also have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to working with you to resolve any concerns about your data fairly and transparently.

pkbet uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse how our site is used so we can continue to improve it for Filipino players. Cookies are small text files placed on your device when you visit our site; they do not contain executable code and cannot access other files on your device. We use strictly necessary cookies to enable core platform functions such as keeping you logged in during a session — these cannot be disabled without affecting the functionality of the platform. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where technical issues may be occurring; this data is aggregated and does not identify you personally. Where we use any cookies that are not strictly necessary, we will seek your consent before placing them on your device, and you can withdraw that consent at any time by adjusting your browser settings. Please note that disabling certain cookies may affect the performance or availability of some features on the pkbet platform. For more information about managing cookies, refer to your browser's help documentation or visit our FAQ page.

pkbet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features available on our platform. When we make material changes to this policy, we will notify registered players through in-platform notifications or by email where contact details are available, and the updated policy will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the pkbet platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to request the closure of your account. The most current version of this Privacy Policy will always be accessible at this URL. For any questions about this policy or your data rights, please refer to our FAQ page or contact our support team using the details in the footer below.